The airport features a single passenger terminal split into domestic and international sections, both offering essential services such as duty-free shopping, currency exchange, car rental counters, and dining options. Wi-Fi is available throughout the terminal, and efforts have been made to ensure that the environment remains clean and navigable. Additionally, a new cargo terminal has been constructed to improve freight handling efficiency, supporting Uganda's growing export economy, particularly in agricultural goods like coffee and cut flowers.

The passenger experience at Entebbe is generally regarded as welcoming and straightforward, especially when compared to larger, more congested international hubs. Travellers passing through often note the courteous behaviour of airport staff, timely processing procedures, and the calm, quiet atmosphere that contrasts with the hustle of major transfer points. For international arrivals, immigration and customs processes are typically efficient, particularly with the availability of e-visa services that streamline entry for many nationalities. However, some travellers have pointed out limitations during peak hours, when flight overlaps can cause temporary congestion. Language is rarely a barrier, as English, Uganda’s official language, is widely spoken by airport personnel.